Refund Policy

We want you to be happy with your Happitasa purchase. If something isn’t right, please contact us so we can help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and in its original packaging when reasonably possible

• Accompanied by proof of purchase

To start a return, please contact us at melissa@beachcitiescreations.com with your order number and the reason for your return.

Please do not send items back without first contacting us.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to our error.

Returns should be sent to:

Please contact us for information.

We recommend using a trackable shipping method when returning an item. Happitasa is not responsible for return packages that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at melissa@beachcitiescreations.com and include:

• Your order number

• A brief description of the issue

• Photos of the item and packaging, when applicable

If we confirm the issue, we will work with you to provide an appropriate replacement or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or damaged after delivery

• Items returned more than 30 days after delivery

• Gift cards

• Final-sale items, if clearly marked as final sale at the time of purchase

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to exchange an item is to contact us regarding the original purchase and place a new order for the item you would like.

If we approve an exchange, we will provide return instructions for the original item.

Refunds

Once we receive and inspect your return, we will notify you whether we've approved your refund.

We will issue approved refunds to the original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

If more than 10 business days have passed since we confirmed that your refund was issued and you still have not received it, please contact us at melissa@beachcitiescreations.com.

Canceled or Unshipped Orders

If an order is canceled before shipment, we will return any applicable refund to the original payment method.

If we can't ship your order within the promised timeframe, we will contact you about the delay and provide the options required by applicable law.

Contact Us

For questions about returns or refunds, contact:

Happitasa
Email: melissa@beachcitiescreations.com
Return Address: Please contact us for information